Under the supervision of the Youth Services Program Manager, the Program Floater provides flexible support across the After School Program, RAICES Program and the Care Coordination Programs. Responsibilities include program facilitation, youth engagement, transportation assistance, administrative support and other tasks assigned to ensure overall success of both programs. This role requires flexibility, strong communication skills, and the ability to build effective relationships with youth, families, and staff including those in juvenile justice settings. Regular availability Monday through Friday with occasional Saturdays as needed, is required.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES

After School Program

• Maintain a safe, engaging, and inclusive environment for elementary-aged youth during afterschool and summer programming.
• Perform administrative tasks including data collection, record maintenance, routine reporting and submission of monthly narratives.
• Plan, coordinate, and evaluate recreation and enrichment activities in accordance with contract regulations.
• Provide direction and assistance to participants, instructing them on rules and guidelines of proper participation in games and various recreational activities.
• Assist in development and implementation of an outreach plan to recruit youth from the target population, including but not limited to collaborations with SFUSD, CBOs, and Family Resource Centers.
• Act as liaison with schools, community, public agencies and parents/guardians of participants.
• Assists in registration and orientation process for participants and parents/guardians.
• Communicate with parent/guardians regarding participant progress and promptly address any behavioral or safety concerns.
• Collaborate in the planning and implementation of community events, resource fairs and other youth services events.

Care Coordination Support

• Support Case Specialists in providing services to youth ages 11-18, including those who are justice involved or at risk.
• Engage at risk youth in Safe Haven programming, offering mentorship, guidance and service coordination
• Assist with developing and facilitating skill-building activities, group sessions and educational workshops
• Help maintain accurate documentation for program and contractual compliance, support team with weekly/monthly reporting to funders and other collaborative partners

RAICES Program

• Support Youth Engagement Counselors in facilitating an educational curriculum to youth in different schools.

• Plan, coordinate and evaluate workshops, recreational and enrichment activities for both on-site and off-site components of the RAICES program, ensuring alignment with contract and organizational requirements and program goals.
• Support on wellness calls, facilitating workshops, and conducting outreach and programming for youth between the ages of 11-24 years old at various schools and community sites.
• Collaborate in the planning and production of community events

General Duties

• Collaborate with staff and leadership to ensure smooth operations across both programs
• Support behavior management and help maintain a positive, nurturing environment that promotes participant success.
• Provide staff break coverage and support the team with coverage during staff absences
• Represent MNC at community forums, funder meetings and trainings, always demonstrating professionalism and strong customer service.
• Develop innovative, culturally and linguistically responsive lesson plans and curriculum that build academic skills and support school success
• Track inventory of program food and supplies; prepare order lists for the Program Manager
• Advocate for participant needs, providing referral information, when appropriate to internal and external services based on individual participant needs. Provide follow-up as needed.
• Maintain accurate program records and follow reporting procedures. Compile, analyze, verify and submit data according to funding guidelines.
• Create long- and short-term plans, including setting targets for milestones and adhering to deadlines.
• Assist in the supervision of volunteers and high school staff during program hours.
• Participate in weekly staff meetings and training courses as offered.
• Support with the day-to-day operations of the program as needed.
• Stay informed on community issues relevant to MNCs mission and program operations.
• Manage competing priorities and ensure timely, proactive follow-through on program projects, consistently meeting deadlines.
• Promote participation of students, school staff, volunteers, and parents.
• Actively engage in the development and implementation of a personal professional growth plan.
• Assist in special projects, activities and events as requested.

Customer Service

• Provide exceptional customer service.
• Represent the organization professionally at all times

Safety

• Maintain personal safety, use personal protection equipment (PPE) and follow Company policies.
• Report all and any safety issues, accidents or injuries to your manager as a matter of priority.
• Promotes the health and safety of participants and follows safety and emergency procedures.

Effective Team Member

• Ability to interact positively with team members.
• Ability to facilitate positive change.
• Partner with supervisor when necessary to address department issues or concerns.

POSITION QUALIFICATION REQUIREMENTS

Education

Preferred: AS Degree with an emphasis in Social Work, Counseling, Psychology, Business Administration or related field; bachelor’s degree a plus.

Experience

Required: Nonprofit experience with a strong understanding of trauma-informed practices. Prior experience working with youth is required.

Language(s): Bilingual/bicultural

Skills and Abilities:

• Personality – An independent thinker with excellent customer service skills, a professional attitude, and a high level of personal integrity, maturity, and sound business judgment.
• Performance - Able to multi-task, prioritize tasks, meet deadlines, and maintain confidential information. Strong analytical skills and demonstrated attention to detail.
• Communication - Strong written and verbal communication skills. Must be a well-organized professional who thrives in a team-oriented environment.
• Stress Management - Ability to remain tactful under pressure and present a professional demeanor and communication style with co-workers in a multicultural setting.
• Additional Qualifications- A valid driver’s license and a clean driving record are a plus.

Work Schedule: M-F, Saturdays as needed 9:30AM - 6:00PM

Software: Proficiency in Microsoft Office applications: Outlook, Word, Excel, PowerPoint, and Internet Explorer.

Decision Making: Set priorities and standards of performance; Develop plans by which work can be accomplished.

Tools and Equipment: Standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Confidential and Sensitive Information: Ability to maintain the highest level of confidentiality when dealing with client information.

Physical Demands

While performing the duties of this job the employee is required to sit approximately 50% of the time, walk 30% of the time and stand 20% of the time. The employee is frequently required to use hands and fingers to type or handle, feel, and operate objects. The employee is required to occasionally lift and/or move up to 30 pounds. While performing the duties of this job the employee is occasionally required to reach with hands and arms. The employee is frequently required to speak and listen. Specific vision abilities of this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

What we offer

• Pay Rate: $28.00 - $29.00 Hourly

• Location: MNC Precita Campus , MNC Quesada Campus

• Medical – Kaiser and CCHP / Dental – Principal / Vision – Vision Care / Life Insurance - $50,000 / 403b – 3% match / FSA / Pet Care

• 15 paid sick days / 12 paid holidays / 12 paid vacation days

• EAP (Employee Assistance Program) / WADP (Working Advantage Discount Program)

If you are seeking an organization that values, promotes, and develops leadership by delivering culturally sensitive, multi-generational, community-based services that empower families to build strong, healthy, and vibrant neighborhoods with the vision of a strong, healthier and more vibrant community that respects and celebrates its many rich, cultural traditions, please apply.

Please visit our web site for additional information on our Company web-site at: www.mncsf.org

We are an equal opportunity employer that welcome diversity in the workplace with a great company culture. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.