The Youth Engagement Counselor Lead will provide gender-specific services to youth who are at risk. The RAICES Lead is responsible for the coordination and management of school groups. Will provide supervision to the Youth Engagement Counselors by checking in and supporting group facilitation as needed.
ESSENTIAL FUNCTIONS / RESPONSIBILITIES
Primary Functions
- Plan, coordinate, and evaluate gender-specific workshops, recreation and enrichment activities of the on-site and off-site RAICES program in accordance with contract regulations.
- Contact schools in order to coordinate groups for each cohort (Fall, Winter, Spring, and Summer Internship)
- Prepare and submit accurate reports as required by program, including monthly program reports to funding sources (DCYF) and the collection of evaluation and demographic data (surveys).
- Develop curriculum on gender specific topics such as healthy relationships, self-advocacy, hygiene, bullying, and others related to the DCYF contact.
- Supervise, evaluate and provide leadership development to Youth Engagement Counselors, Youth Interns, and volunteers involved in the RAICES program.
- Plan and implement project-based learning and experiential outings and activities to enhance youth learning and skill development.
- Plan outreach and resource events for the community, youth, schools, etc as part of the contract requirement.
- Ensure that all contact requirements are being implemented, documented, and met.
- Support a program environment that is learner centered, promotes a sense of physical and emotional safety.
- Support positive relationships between staff and youth, and between youth and their peers.
- Conduct case consultations and check ins with the Youth Engagement counselors.
- Provide resources to youth, schools, families, community, and Youth Engagement Counselors.
- Communicate with school, community, public agencies and parents/guardians of youth.
- Supervise, evaluate and provide leadership development to youth interns and volunteers involved in the program.
- Ensure all youth completed the intake forms and communicate with youth families to complete.
- Utilize HUBB software to keep track of all youth’s profiles.
- Ensure Youth Engagement Counselors are completing incident reports on HUBB when youth disclose anything that would be reportable and is required to document.
- Provide individual follow-up services and information and referrals to youth as needed and to other MNC youth services and community services.
- Coordinates, schedules, and handles all logistical details of the weekly check ins and group coordination.
- Review CMS data and prepare monthly program reports.
- Develops and oversees outreach plan to recruit target population into case RAICES program.
- Monitors school advocacy efforts including school meetings such as parent conferences, IEP meetings, school disciplinary meetings, as necessary.
- Attending meetings with the Program Manager.
- Support the hiring process, selecting, interviewing, and filling out forms required to hire new employees in the department. Also, assist with the onboarding/offboarding of Youth Engagement Counselors.
Secondary Functions
- Collaborate in the planning and production of community events including Dia de los Muertos, Holiday/Winter break, Black History month, Carnival SF, Spring break, family nights, program graduations and showcase, etc.
- Recruit in kind service providers to implement gender specific activities, cultural enrichment, health and wellness, youth leadership, and other enrichment activities within the program.
- Coordinate Project Glimmer
- Advocate for youth needs, providing referral information, when appropriate to internal and external services based on individual youth needs. Provide individual follow-up services to clients as needed.
- Collaborate with community to coordinate services.
- Represent MNC at appropriate community forums and funder meetings/trainings; maintain superior customer service with funders, staff, collaborating agencies, parents, and youth. Adequately inform, share information, and collaborate with anyone benefiting from the RAICES program.
- Maintain accurate program records and follows reporting procedures. Compile, analyze, verify, and submit data according to the funding schedule and guidelines.
- Participate in weekly staff meetings and as training courses are offered.
- Ensure team is completing all trainings, progress reports, and required documentation for program.
- Actively participate in the creation and implementation of a personal staff development plan striving for self-improvement.
- Must be available to participate in late afternoon, evening, and some weekend activities as needed (including Memorial Day Weekend, during school breaks, and MNC events).
- Ensuring that the curriculum, orders, and any required document is updated and completed.
- Supporting other Youth Service Programs as needed (OST, and Safe Haven).
Customer Service
- Provide exceptional customer service.
- Provide fair and equitable support to all clients regardless of their situation.
- Always represent the organization in a professional manner.
Safety
- Maintain personal safety, use personal protection equipment (PPE), and follow Agency policies.
- Report all and any safety issues, accidents, or injuries to your manager as a matter of priority.
- Promotes the health and safety of participants and follows safety and emergency procedures.
Effective Team Member
- Ability to interact positively with team members.
- Ability to facilitate positive change.
- Partner with a supervisor when necessary to address department issues or concerns.
POSITION QUALIFICATION REQUIREMENTS
Education:
BA degree in Social Work, Counseling, Psychology, Criminal Justice, or a related field, with a current official transcript on file plus at least 2 years of Coordinating Experience; or AS in a related field with at least 3 years of Coordinating Experience; or 6 years of Coordinating and Direct Service Experience.
Experience:
Required 2+ years’ work experience facilitating groups and working with high-risk youth ages 9-24 and successful experience in developing curriculum and creating and implementing youth programs.
Requirement:
- Current CA Driver’s License, current auto insurance, and a clean driving record.
- Fingerprinting Clearance (DOJ/FBI) and Clearance Child Abuse Index
- Current Physical Health Screening (every 2 years thereafter)
- Current CPR & First Aid Certificate (every 2 years thereafter)
- Current Immunizations (TB) (every 2 years thereafter)
Language(s): English/Spanish, preferred
Skills and Abilities:
- Personality - Independent thinker, possess excellent customer service skills, professional attitude, a high level of personal integrity, maturity, and business judgment required.
- Performance - Able to multi-task, prioritize task, meet deadlines, able to do presentations and to maintain confident information. Strong analytical skills and demonstrated attention to detail.
- Communication - Strong written and verbal communication skills. Must be a well-organized professional who thrives in a team-oriented environment. Must be adept at building relationships based on mutual trust and respect.
- Stress Management - Ability to remain tactful under pressure and present a professional demeanor and communication style with co-workers in a multicultural setting.
Software: Proficiency with MS Office Suite (Word, Outlook, Excel, PowerPoint, Access) and Databases.
Decision Making: Set priorities and standards of performance; Develop plans by which work can be accomplished.
Tools and Equipment: General office equipment, fax, copier, printer, phone, and computer.
Confidential and Sensitive Information: Must adhere to the strictest of professional and ethical standards, and abide by a code of Confidentiality.
Physical Demands
While performing the duties of this job the employee is required to sit approximately 50% of the time, walk 30% of the time and stand 20% of the time. The employee is frequently required to use hands and fingers to type or handle, feel, and operate objects. The employee is required to occasionally lift and/or move up to 30 pounds. While performing the duties of this job the employee is occasionally required to reach with hands and arms. The employee is frequently required to speak and listen. Specific vision abilities of this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
What we offer
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Pay Rate: $66,650 - $68,640 Annual Salary
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Medical – Kaiser and CCHP / Dental – Principal / Vision – Vision Care / Life Insurance - $50,000 / 403b – 3% match / FSA
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15 paid sick days / 12 paid holidays / 12 paid vacation days
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EAP (Employee Assistance Program) / WADP (Working Advantage Discount Program)
If you are seeking an organization that values, promotes and develops leadership by delivering culturally sensitive, multi-generational, community-based services that empower families to build strong, healthy, and vibrant neighborhoods with the vision of a strong, healthier and more vibrant community that respects and celebrates its many rich, cultural traditions, please apply.
We are an equal-opportunity employer that welcomes diversity in the workplace and has a great company culture. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
